Front Desk Officers are regarded as the face of the organisation. Why is this? It is primarily because they are the first person you come in contact with upon entering an organisation. They carry out important duties, ensuring that a friendly atmosphere is in place for customers, as well as guests.
While some prefer to use the term “Receptionist” to describe Front Desk Officers, they are still saddled with responsibilities that organisations prioritise for customer interactions. Whether it is receptionist or front desk officer you prefer, they are the people whose primary responsibilities include greeting and welcoming visitors, handling phone calls, and providing relevant information on company services and policies.
Front Desk Officer Job Description
As a personnel who represents the face of the organisation, equipped with excellent customer interaction and service, you can expect a unique job description.
A Front Desk Officer Job description evolves; they multitask as the job demands. This is why you can find the following as part of their job description:
- Greeting and attending to visitors, clients and phone calls.
- Maintaining accurate records, databases and filing systems.
- Managing and directing incoming and outgoing mails, correspondences, and packages.
- Resolving customer complaints and concerns
- Providing relevant information on policies, services, and procedures of the company.
In fulfilling your duties as a front desk officer, you are expected to have organisational and time management skills. Remember that you are sometimes expected to multitask, so time management is a necessary skill.
As a front desk officer, you are also expected to have exceptional communication and problem-solving skills; the ability to work under pressure; maintain confidentiality; proficiency in computer skills software applications; a friendly but professional attitude.
Hotel Front Desk Officer Job
Other than being called a Hotel Receptionist or Front Desk Associate, a hotel front desk officer is the employee of an organisation that is responsible for the smooth operations of the hotel’s front desk functionality.
Hotel front desk officer job includes checking in and out of guests; handling assignments and key cards; processing payments; handling billing inquiries; managing reservations; answering phone calls; providing local information, concierge services; ensuring confidentiality, and other job functions as demanded by the hotel management.
Essentially, hotel front desk officers require that the employee serve as the first point of contact, presenting the opportunity for a pleasant and memorable stay for guests.
Front Desk Officer Intern Job Description
Front Desk Officer Intern job description is more of learning than providing services. As an intern, it is an opportunity to learn as much as you can from the front desk staff.
This position provides opportunity for hands-on experience and training. In addition to that, you will be engaged with greeting and welcoming visitors, answering phone calls, and directing inquiries; managing mail, packages, and correspondence; providing support to administrative tasks, as well as other tasks assigned.
Front Desk Officer Intern job is a great opportunity to learn valuable work experience that will prepare you for a successful career in the hospitality industry and exceptional customer service to clients, including administrative roles.