The head of support of an organization usually reports directly to the director of an organization. The head of support is usually a senior level in the Human Resources Department. They oversee the activities of the heads of other departments within the organization. The head of support is responsible for the training, promotion, and compensation of staff within the organization, the head of support works closely with the customer care service to ensure customer satisfaction
Job Description or Duties of a Head of Support
- Reviewing the performance of employees to know the employees who are entitled to compensation, promotion, or termination of appointments.
- Giving leadership and support to every member of the organization, most especially the manager or director of various departments therein
- Ensuring that every employee in the organization is productive and improved through regular training.
- Ensuring that safety measures are put in place in the organization to make sure the staff are not exposed to harm
- Monitoring employee payroll to ensure that all staff get their entitlements, and processing of tax forms and deductions.
How to Become Head of Support
- Education: a head of support is expected to have at least a bachelor’s degree in any course related to the field of the specialty that is required by the company, though having a post-graduate degree would be an added advantage because it is a senior-level role.
- Professional Certificate: mostly, professional certificates are not part of the requirements for the job, but having professional training will ensure that the job is done optimally in a more appealing way
- Job Experience: it is always necessary to have prior experience in a company with similar objectives as the company you are applying to because such a high-level position usually requires a minimum of 5 years of experience in a similar profession.
- Managerial Experience: having experience as a manager or supervisor in an organization before applying for a head of the sup role will go a long way. The head of support is a managerial role and prior experience will give an insight into how it should be done.
Skills Required by a Head of Support
- Communication skill: as a head of support you might need to make direct contact with employees, clients, and stakeholders, therefore the ability to convey the message in a very clear tone is very important
- Teamwork: you are required to work with different managers and supervisors in the organization to make different policies, so teamwork is essential.
- Problems Solving and Conflict: there are going to be different kinds of conflicts within the organization either between employees, departments, or clients, it is up to the head of support to identify the problem and propose a possible lasting solution
- Time Management: multi-tasking is a routine for the head of support, time management skills to make sure all tasks are undertaken within the slotted time and in the right way is key.
How Much Does a Head of Support Service Earn
The head of support salary varies with the level of the organization. For an upcoming business, there may be no need whatsoever for a head of support, but in a more mature company the head of support can earn about 152,411 NGN per month, while in a well-established company, the salary can be as much as 718,061 NGN per month.
For multinational companies and international NGOs, the head of support monthly take-home is usually above a million naira, depending on the years of experience of the person involved.
