In different organizations and companies, a lot of activities happen and usually, they are called programs. However, the step-by-step actions taken to achieve these programs are referred to as Operations. So, operations can be said to be the sequence of characterized activities that occur in an organization. Usually, this involves a series of actions and testing to ensure that things go as planned and this can be made possible by the availability of an operations associate.
The Operations Associate
An operations associate in any organization is an individual that makes sure that all operations are in the right form and shape, with the help of the operations manager. The operations manager gives directives to the operations associate and ensures that all hands are on deck and everyone is fulfilling their obligations. For anyone looking for an entry-level role where they get to gain experience working in business, programs, and operations, the role of an operations associate might just be ideal.
Job Description of an Operations Associate
An operations associate works directly under an operation manager to ensure that all business operation process within the organization runs smoothly. This may mean that the Operations Associate along with other people on their team check in on different departments in the company to see that no stones are left unturned. Most of their duties include making schedules, answering phone calls, and fixing employees’ requests. This technically means that they are everywhere in the organization, rendering their support and making sure things work.
Responsibilities of an Operations Associate
Although an operation associate may need to get instructions from the operations manager, their responsibilities include the following:
- Ensuring that all departments within the organization adhere to company rules and policies.
- Attend to customers’ inquiries.
- Approve leaves and breaks as requested by employees.
- Organize meetings with the organizations to talk about pressing needs.
- Give suggestions on how to improve business operations and make it even seamless, going forward.
- Track KPIs and carry each employee along
- Provide suggestions and feedback on business processes.
- Collaborating with project managers to allocate tasks and approve assistance.
The Skills Needed by an Operations Associate
- Communications skills
- Human resource skills
- Attention to details
- Knowledge of Database Management
- Data Entry skills
- Problem-solving skills
- Time management
- Resilience
Salary of an Operations Associate
An operations associate is an entry-level job, so it may not present a very huge salary. According to Glassdoor, the average salary of an operations associate working in Nigeria is between N80,000 to N150,000. The salary can even be more or less than this depending on the type of organization the operations associate works with. As soon as the years of experience increase, the salary tends to increase too regardless of the type of company.
